Refund Policy
We hope that every trip you book through the User app or web panel goes without issue but we understand that sometimes things happen. If a trip you take does not meet your expectations, you can share your feedback by rating your driver in the app; and if you believe there was an error with your price or a more serious issue occurred on your trip, you can report it to our Support team. In some cases, your report may be covered by our User Refund Policy.
We want you to know what to expect when you report issues, so we are sharing examples of when you may be eligible to receive a full or partial refund of the price you paid. If you have an issue on a trip, let us know within 30 days. All requests will be evaluated at Amaze’s sole discretion, and on a case-by-case basis.
As a reminder, Amaze is a marketplace that connects users to complete trips booked by a user and accepted by a driver within the app. As a user, you own the decision to take a trip or not. Amaze provides information to riders prior starting a trip, such as:
- Vehicle and driver details like license plate, driver name, and vehicle type
As a user, it’s your responsibility to check the information provided is accurate and meets your expectations of quality. If you decide to take a trip, you are accepting the terms of service and are taking responsibility for the successful payment of that trip.
When am I eligible to receive a full or partial refund?
- You or the intended User did not take the trip or there are other fraud concerns
When am I not eligible to receive a full or partial refund?
Examples of when you will not be eligible to receive a full or partial refund include, but are not limited to:
- An issue that was caused by user error, like requesting the wrong type of vehicle
- An on-trip delay or on-trip routing issue due to uncontrollable events (e.g. traffic, construction) or a change in price due to adding or removing stops or updating your intended destination after your trip began